HOMEGURUS CONSTRUCTIVE SOLUTIONS PRIVATE LIMITED believes in helping its customers as far as possible,
and has therefore
a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order.
However, the
cancellation request may not be entertained if the orders have been communicated to the
vendors/merchants and they have
initiated the process of shipping them.
HOMEGURUS CONSTRUCTIVE SOLUTIONS PRIVATE LIMITED does not accept cancellation requests for
perishable items like
flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the
quality of product
delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service
team. The request will,
however, be entertained once the merchant has checked and determined the same at his own end. This
should be reported
within 2 Days days of receipt of the products. In case you feel that the product received is not as
shown on the site or
as per your expectations, you must bring it to the notice of our customer service within 2 Days days
of receiving the
product. The Customer Service Team after looking into your complaint will take an appropriate
decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer
the issue to them.
In case of any Refunds approved by the HOMEGURUS CONSTRUCTIVE SOLUTIONS PRIVATE LIMITED, it’ll take
3-5 Days days for
the refund to be processed to the end customer.